One Hour Florist, operating under the website onehourflorist.com, is a subsidiary of Farm Florist Pte. Ltd. (Farm Florist) is a local company in Singapore supplying fresh cut flower bouquets and other flower related products.
By accessing this site, you agree hereby agree to all terms on this page.
Ordering and Pricing:
- One Hour Florist reserves the right to reject any order that has already been placed at any given time, without a notice of reason.
- One Hour Florist reserves the right to change the prices of any products at any given time, without a notice of reason.
- One Hour Florist reserves the right to replace any fillers with alternative equivalents of same or higher value that is aesthetically similar to what was promised in your bouquet or product in the first place.
- We provide a full refund for all deliveries late by at least one hour only, due to the COVID-19 situation which requires time for more background checks on drivers. That being said, a full refund is also provided on all unfulfilled orders.
- As mentioned above, we reserve the right to reject your order should we not cover your desired delivery destination.
Accepting the Characteristics of Flowers:
- One Hour Florist makes the final decision on whether or not a bouquet is deemed as not fresh and not suitable for sale. Flowers are natural items and may possess characteristics that are not so desirable. For example, light coloured roses or eustoma may seem to look like they are withering when they are not. To fully avoid such a circumstance, we urge you to make an enquiry before you place your order.
- Refunds may take up to 15 working days to be credited into your personal bank account or credit card, whichever method you used to make initial payment.
Please read the following terms and conditions carefully before using our website OneHourFlorist.com (Site), products, and services, so that you may be fully aware of your legal rights and obligations with regards to Farm Florist Pte. Ltd. (Farm Florist) UEN 201719484W.
By accessing our site and engaging our services, you hereby agree that you have read and agreed to be legally bounded by the following Terms and Conditions. If you do not accept these Terms and Conditions, please leave the site immediately.
Farm Florist may at any time amend these Terms and Conditions by updating on the site. Any user of the site is deemed to accept any changes of the Terms and Conditions at any point of time. If you do not agree to any amendments made now or in future, please leave the site immediately.
1.1. The site is owned and maintained by Farm Florist.
1.2. Farm Florist is a local business in Singapore supplying fresh cut flower bouquets, flower stands, flower arrangements, hampers, and other related flower products (Service).
1.3. Farm Florist reserves the right to change, modify, suspend or discontinue the whole or any portion of the Services, Site at any time. We may also impose limits on certain features or restrict your access to parts or the entire Services or Site without notice or liability.
2.1 You agree not to reproduce, copy, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use for any commercial or other purposes, any portion of, or any access to:
- any Service;
- the Site;
iii. any materials, information, news, advertisements, listings, pricing, data, input, text, songs, audio, video, pictures, graphics, software, blogs, forums, message boards, broadcasts, comments, suggestions, ideas and other content, that is made available on or via the Site or Services (collectively, “Content”), except, to the extent permitted, with the prior written consent of Farm Florist or unless expressly permitted in these Terms and Conditions.
2.2 You agree not to reproduce, display or otherwise provide access to the Site, Services or content, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Farm Florist.
2.3 The Site and all content are the copyrighted work of Farm Florist and we reserve the rights to retain all rights in the Site.
2.4 You may not decompile, reverse engineer or otherwise attempt to discover the source code of the Site or any content, except under the specific circumstances expressly permitted by law or Farm Florist in writing.
2.5 You may not hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.
- Orders, Pricing & Payments
3.1 Delivery areas
Farm Florist delivers to most areas in mainland Singapore, but not certain areas. You may contact us to check on our delivery coverage. We will only process and accept orders within our delivery coverage.
3.2.1 All orders made by you shall be deemed to be an offer made by you to purchase the selected product(s) and quantities set out in your order upon these Terms and Conditions. All orders shall be subject to acceptance by Farm Florist. Processing of payment for an order shall not in itself constitute acceptance of the order by Farm Florist, provided that where an order for any product(s) is rejected or cancelled by Farm Florist, any payment made for such order shall be reversed or refunded by Farm Florist in accordance with our prevailing refund policy at such time.
3.2.2 All orders made by you are subject to stock availability. Farm Florist reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoilt, or unavailable for any other reason.
3.3 Product Information, Pricing and Payment
3.3.1 Farm Florist endeavors to provide you with accurate and up-to-date pricing, product and promotional information. However, errors may sometimes occur and we do not guarantee that the pricing, images or other product or promotional information provided will be error-free, updated or complete. You agree that Farm Florist shall not be liable for any errors in the pricing and product or promotional information listed on our Site. The price to be paid by you shall be based on our prevailing selling price at the time we receive your order, which may or may not be correctly reflected on the Site.
3.3.2 If the actual price of any item ordered by you is higher than that reflected on the Site, we will inform you and you will be given an option to confirm or cancel your purchase of such item based on the correct price. By confirming your purchase, you authorise us to charge the additional amounts to you. If you elect to cancel the purchase, we will reverse or refund payment for such item in accordance with our prevailing refund policy at such time. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
3.3.3 Payment for all orders shall be made in Singapore dollars.
3.3.4 We accept payment for orders by MasterCard, Visa and Paypal only. Kindly note that Paypal currently accepts MasterCard, Visa, American Express and Discover cards, and the credit/debit cards and payment methods accepted by Paypal is subject to change.
3.3.5 By placing your order, you authorise us to transmit information or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation, to protect you and us from fraud, and to enable us to arrange delivery of your order to your nominated delivery address.
- Promotions, Voucher Codes and other privileges and programmes
4.1 From time to time, Farm Florist may run promotions, contests, surveys, privileges and other programmes, subject to additional terms and conditions which can be found on the Site and are hereby incorporated by reference into these Terms and Conditions.
4.2 Promotions, contests, privileges and programmes are only valid for the time period specified by Farm Florist.
4.3 The following terms shall apply to the use of credits, vouchers, coupons and codes (“Voucher Codes”):
4.3.1 Each Voucher Code is only eligible for a single use and is only valid for the time period specified by Farm Florist.
4.3.2 The Voucher Codes may only be redeemed by purchasing certain products from Farm Florist during the applicable validity period.
4.3.3 Use of any Voucher Code must be indicated at the time of checkout, and all information required by Farm Florist must be provided. No retroactive use of the Voucher Code is permitted.
4.3.4 Voucher Codes cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, including but not limited to discounted sale items, unless otherwise stated.
4.3.5 A minimum spend may be required before use of the Voucher Code is permitted.
4.3.6 Voucher Codes cannot be refunded, redeemed or exchanged for cash.
4.3.7 Resale, transfer and sharing of Voucher Codes are strictly prohibited. In spite of the above, gift vouchers, if offered by Farm Florist, may be purchased by you and given to others.
4.3.8 No reproduction, alteration, adaptation, tampering, distribution, publication, broadcast or other communication or dissemination of Voucher Codes is allowed.
4.3.9 Voucher Codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.
4.3.10 Farm Florist reserves the right to verify the validity of any Voucher Code and to declare null and void, any Voucher Code which in our opinion has been stolen, duplicated, tampered with, or which is suspected to have been misappropriated or fraudulently obtained or used.
4.3.11 Farm Florist reserves the right to vary or impose such other terms and conditions as we deem appropriate from time to time by posting the varied terms and conditions on the Site.
4.4 Where any free gift is offered as part of a promotion, the free gift is offered on a “first come first serve” basis and while stocks last basis. No cash will be offered in lieu of the gift.
4.5 Where you are permitted to return any product to Farm Florist for a refund and such product was originally purchased under a promotion or discount, you will only be refunded the amount that you originally paid for such product. Where the promotion or discount had applied to the entire order, we will refund you the selling price of the returned product less the promotion or discount applied to the returned product on a pro-rata basis. Further, any free promotional gift given with an order must also be returned if you are returning the product(s) to which the gift related.
4.6 Farm Florist decision on all matters relating to promotions, discounts, Voucher Codes and other privileges is final and binding.
4.7 Farm Florist reserves the right to discontinue any promotion, discount, Voucher Code programme, contest, privileges or programme at any time without notice or liability.
5.1 Delivery slots are subject to availability.
5.2 Bulk orders may be subject to a different delivery cost and may require a longer delivery time to be fulfilled. “Bulk order” means an order for any product that comprises quantities of beyond 30 units, unless otherwise stated in writing by Farm Florist. Please contact us to place a bulk order.
5.3 Farm Florist will endeavour to deliver the products to your delivery address within the delivery time frame selected by you, but does not and cannot guarantee that the delivery time frames will be met as there may be factors outside of our control which may result in early or delayed deliveries. You agree that Farm Florist shall not be liable for any deliveries made outside the delivery time frame.
5.4 Please notify Farm Florist immediately of any change to your delivery address, date or time of delivery, contact number, or any other details. Any changes in the delivery address or date or time of delivery after the submission of your order may incur an administrative charge of S$20.00.
5.5 Where you specifically instruct Farm Florist to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice or device.
5.6 If an order is cancelled, or if no one is at the delivery location to receive the order during the chosen delivery slot, Farm Florist or reserves the right to reschedule or cancel the delivery and charge you a re-delivery of S$20.00.
5.7 If there is any damaged or incorrect product (s) (including delivery of additional product(s) not ordered by you), please contact us within 24 hours. Farm Florist at its sole discretion, will offer a replacement or refund of the damaged or incorrect product(s), or arrange for the re-delivery, collection and/or return of the incorrect product(s).
- Intellectual Property
6.1 The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of Farm Florist, and all rights to the Marks are expressly reserved by Farm Florist and relevant third parties. You are not permitted to use the name of Farm Florist or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of Farm Florist or such third party.
6.2 The domain name on which the Site is hosted on is the sole property of Farm Florist and you may not use or otherwise adopt a similar name for your own use.
7 Comments, Feedback and Other Information
7.1 You may provide or submit comments, feedback, suggestions and other content or information (collectively, “Comments”) so long as the content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a Comment. Farm Florist reserves the right (but not the obligation) to review, remove or edit such content.
7.2 You hereby grant Farm Florist a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable license to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any Comments that you provide or publish through or in relation to the Site, for any purpose as Farm Florist may require at its sole discretion. You further agree that Farm Florist may use and publish your name in connection with such Comments.
- Disclaimers & Limitations
8.1 While we make every effort to ensure that the Site, Services and all Content is accurate and complete, we provide the Site, Services and content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Farm Florist disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose, compliance with description, or the warranty of non-infringement. Without limiting the foregoing, Farm Florist does not warrant that the functions contained in or access to the Site and content will be timely, uninterrupted or error-free or without omission, that defects will be corrected, or that the Site and content are free of viruses or other harmful components. Farm Florist does not warrant or make any representations regarding the use or the results of the use of the Content, the Services, the Site in terms of their correctness, accuracy, completeness, reliability, or otherwise.
8.2 You agree that:
8.2.1 Farm Florist shall be entitled at any time, at its sole and absolute discretion and without prior notice, to add to, vary, terminate, withdraw or suspend the operation of the whole or any part or feature of the Site or Services without assigning any reason; and
8.2.2 access to or the operation of the Site and/or the Services may from time to time be interrupted or encounter technical or other problems and may not necessarily continue uninterrupted or without technical or other errors,
8.2.3 and in any such event, Farm Florist shall not be liable for any loss, liability or damage which may be incurred as a result.
8.2.4 In no event shall Farm Florist be liable to you for any damages, losses, expenses, liabilities under any causes of action (whether in contract or tort including, but not limited to negligence, or otherwise) caused through the use of, or the inability to use, the Site or any other website or device. In the event that Farm Florist is liable for damages despite the foregoing provision, you agree that Farm Florist aggregate liability to you for any and all causes of action in relation to any order, sale or delivery of any product by Farm Florist under these Terms and Conditions shall not exceed the price of the product giving rise to such claims; and in all other cases (including any use of the Site or Services), shall not exceed S$1.
8.2.5 In no event shall Farm Florist be liable for any indirect, special, consequential, or incidental damages that result from the Site or your use of, or the inability to use, the Site or any other website or device, even if Farm Florist or an authorised representative from Farm Florist has been advised of, or should have foreseen, the possibility of such damages.
- Notification of Infringement
9.1 Farm Florist reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site or Services, please notify Farm Florist in writing immediately, containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”). All Infringement Notices shall be sent to Farm Florist addressed as follows:
One Hour Florist
39A Jln Pemimpin #03-01C Singapore 577183
9.2 Farm Florist will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against Farm Florist in respect of any Infringing Material, unless you have first given Farm Florist the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter Farm Florist refuses or fails to remove the Infringing Material within a reasonable time. Where Farm Florist removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action Farm Florist under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal by Farm Florist.
- You acknowledge and agree that Farm Florist has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.
- Jurisdictional Issues
- The Site and Services are meant for use by residents of Singapore only. Farm Florist makes no representation that the Services and Contents of the Site are appropriate or available for use in your location. Those who choose to access this Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
You agree to indemnify and hold Farm Florist, and its officers, agents, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:
- any use of the Site or any service;
- your connection to the Site;
- your violation of any rights of another person or entity; or
- your breach of any statutory requirement, duty or law.
- Relationship of Parties
Nothing in these Terms and Conditions shall constitute or be deemed to constitute an agency, partnership or joint venture between Farm Florist and you and neither party shall have any authority to bind the other in any way.
- No waiver of any rights or remedies by Farm Florist shall be effective unless made in writing and signed by an authorised representative of Farm Florist.
- A failure by Farm Florist to exercise or enforce any rights conferred upon us by these Terms and Conditions shall not be deemed to be a waiver or variation of any such rights or operate so as to bar the exercise or enforcement thereof at any subsequent time or times.
- Force Majeure
15.1 No party shall be liable for any failure to perform its obligations under these Terms and Conditions if the failure results from a Force Majeure Event (defined below), provided always that whenever possible, the affected party will resume that obligation as soon as the Force Majeure Event occasioning the failure ceases or abates.
- Governing Law & Jurisdiction
16.1 These Terms and Conditions and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.
16.2 You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts